Reading Vitality Hotel

COMING SOON

Reading Vitality Hotel

Welcome to Reading Vitality Hotel

A MATTER OF PRIDE

Reading Vitality Hotel Policies

PRIVACY POLICY

HOTEL POLICY

CONTACT & FAQ

PRIVACY POLICY

Privacy Policy

​We use your personal information for improving our website only. By using our website, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

​We use your personal information for improving our website only. By using our website, you agree to the collection and use of information in accordance with this policy.

Log Data

Like many website operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This log data may include information of your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics to collect, monitor and analyze the log data.

Communications

We may use your personal information to contact you with Vitality Hotel materials. However, no mobile/SMS information will be shared with or sold to third parties/affiliates for marketing/promotional purposes.

Cookies

Cookies are small data files which may include a unique anonymous identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse and accept all cookies. However, if you do not accept cookies, you may not be able to use some parts of our website.

Security

The security of your personal information is very important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means of protecting your personal information, we cannot guarantee its absolute security.

HOTEL POLICY

Check-in and Check-out times

This property has the following check-in and check-out times and policies:
Check-In: 4:00 PM
Check-Out: 11:00 AM

EARLY CHECK-IN & LATE CHECK-OUT
Early Check-In: 1:00 PM
Late Check-Out: 1:00 PM

You may purchase early check-in or late check-out for a $20 fee on your check-in link or through our Virtual Concierge.

SELF CHECK-IN
Once your reservation is confirmed, you will receive a check-in link from us 48 hours ahead of your arrival date via email and text. The check-in requires a photo of your government-issued identification, a photo of yourself, and a $100 security deposit and incidentals hold, which is released when you check out. You may purchase early check-in and/or late check-out on the link. Once completed you will receive your room assignment and QR code digital room key prior to check-in time on the day of your arrival.

SELF CHECK-OUT
For check-out, you may scan the QR Code in your room to notify us of your departure or simply leave the room by your check-out time.

Smart Technology Policy

At Reading Vitality Hotel, we embrace the convenience and efficiency of smart technology to enhance our guests’ experience. As part of our commitment to innovation, we would like to inform you that our hotel rooms are not equipped with landline telephones. Instead, we require guests to utilize their own smart devices for various communication needs. 

Check-In and Digital Room Keys: To streamline the check-in process, guests are required to use their personal smart devices to complete the check-in procedure. Our user-friendly website allows you to easily provide your information and receive a digital room key directly to your device. This digital key will grant you access to your assigned room throughout your stay. 

Contacting Front Desk and Emergency Services: In case you need to contact our front desk or request assistance during your stay, we kindly ask that you use your own smart device. QR Codes posted in the rooms will connect you directly to our staff, who are available to assist you promptly. Additionally, emergency services can be reached by dialing 911 or the appropriate local emergency number from your personal device. 

By implementing this smart technology policy, we aim to provide our guests with a more efficient, personalized, and connected experience. Please do not hesitate to contact our team if you have any questions or require further assistance. 

By providing your cell phone number during the reservation / registration process you are agreeing to receive automated SMS/MMS messages. Message frequency varies. Reply STOP to cancel, Reply HELP for contact information. Message and data rates may apply.

Age Policy

Guests must be at least 18 years of age to reserve a room and check in.

Room Occupancy

Deluxe King and King Accessible Rooms accommodate up to 3 guests. Deluxe Double Queen Rooms  accommodate up to 4 guests. 

Payment & Cancellation Policies

STANDARD REFUNDABLE RATE
Upon booking your card is charged the first night of your reservation. You have up to 24 hours prior to check-in to cancel or change your reservation for a full refund.  After that time, your card will be charged any remaining amount on your reservation and is non–refundable.  All changes are subject to availability. 

NON-REFUNDABLE RATE
Upon booking your reservation will be charged in full and is NON-REFUNDABLE. Guests may change the dates of their stay up to 24 hours prior to check-in. All changes are subject to availability. 

TAXES & FEES
Please note that all reservations are subject to the taxes and fees below.
Amenity Fee: $20 / day charge per reservation
Tax: Pennysilvania Occupancy Tax (5%), State Tax (6%).

Please read the listed policies carefully for any booking engines such as Booking.com or Expedia.  
 We realize that there may be circumstances beyond your control. For this reason, we recommend purchasing travel insurance for peace of mind.  

Security Deposit

You will receive a check-in link via text and email 48 hours prior to arrival, that will request a credit card for our $100 security deposit hold which is released at checkout. Depending on your bank, it will take 1-3 business days for the funds to be returned to your account. The following factors will be taken from your security deposit at management’s discretion:

  • Noise complaints
  • Interior damage
  • Damage to or extensive staining of linens
  • Smoking in non-smoking areas
  • Breaking maximum occupancy
  • Disrespecting other guests
  • Missing items
  • Unauthorized filming
  • Any violation of house rules
Housekeeping

Housekeeping service is available by request daily through our Virtual Concierge. On the third day of your stay, you will automatically receive a full refresh service. Garbage will be collected at the time of refresh service or after the check-out. To have your garbage collected simply leave the can outside the door and we will remove the trash. If you require service, fresh towels, linens, or amenities at any time during your stay, please contact our Virtual Concierge and we will be happy to assist.

Pool Rules
  • Pool hours are from 6 AM – 10 PM
  • No glassware by the pool
Parking

Complimentary uncovered on-site parking in designated Hotel Guest area is available to registered guests. We will request your car make and plate number upon check-in. Please note, any unauthorized vehicle will be towed.

Pet Policies / Service Animals

We accept ADA service animals only. 

Packages

All packages must be addressed to the reservation holder and be delivered within your reservation dates.  Please note that the hotel will not be responsible for packages handled at the hotel.  

Photography

Any professional photography being filmed at the property (regardless of personal editorial, or commercial) requires prior approval from hotel management. Photography without consent is a violation  of hotel policies. Please contact the hotel for details.  

Smoking

Smoking is not permitted in rooms or common areas, or on balconies. Smoking is permitted in designated outdoor areas only.

Guest Responsibility

While accidents happen, guests will be financially responsible for damage due to gross negligence.

You can put your trust in us! Check out our accommodations
CONTACT US

GET IN TOUCH

Send Us a Text

(323) 628-7490 Need assistance during your stay? Contact us by text! Whether you are a prospective guest with questions or a current guest requiring assistance, our team is just a text away with a prompt response. We're here to make your stay exceptional!

Send Us an Email

info@readingvitalityhotel.com Our dedicated team is ready to assist you with any questions or requests you may have. Drop us an email for a prompt and personalized response. We look forward to ensuring your stay is enjoyable and hassle-free!

ANSWERS TO COMMON QUESTIONS

Do you have a front desk or concierge?
We are a self check in hotel with a Virtual Concierge for your convenience. Our team is available around the clock to assist you during your stay. With our digital check-in and key system, the process is seamless and efficient. To check in, simply follow the check-in link we’ll send you 48 hours before your arrival date. The process requires uploading a photo of your ID, a selfie, and a $100 security deposit, which will be released upon check-out. You can also use the link to purchase parking and request early check-in. Just before your check-in time, you’ll receive your digital key and room assignment, allowing you to enjoy a hassle-free arrival experience. We look forward to making your stay enjoyable and stress-free!
What is the Security Deposit policy?
We authorize a $100 security deposit / incidentals hold on your online check-in link. This is an authorization hold on the funds which will show as processing during your stay and is released upon checkout, once your room is inspected. You will see the funds reflected back on your account generally in 1-3 days, depending on your bank. The security deposit can only be collected on your check-in link and we do not accept cash. The following actions are prohibited, and any associated costs will be deducted from the deposit: Interior damage Excessively stained linens or towels Extra cleaning requirements Smoking in the room Breaking maximum occupancy rules Disturbing other guests Theft of items Unauthorized late check-out Please be mindful of these guidelines to ensure a pleasant and respectful environment for all guests. Your cooperation is appreciated.
When will my card be charged for room charges?
REFUNDABLE RATE Upon booking your card is authorized for the first night of your reservation. Guests have up to 24 hours prior to check-in to cancel or change their reservation at no charge. After that time, the guest’s card will be charged the full amount of the reservation, and is not refundable. All changes are subject to availability. NON-REFUNDABLE RATE Upon booking your reservation will be charged in full and is NON-REFUNDABLE. Guests may change the dates of their stay up to 24 hours prior to check-in. All changes are subject to availability. Please note that all reservations are subject to the taxes and fees below. Amenity Fee: $20 / day charge per reservation Tax: Tennessee Occupancy Tax (7.25%), State Tax (7%), City Tax (4%), and Memphis Tourism Fee ($2.00 per night) Please read the listed policies carefully for any booking engines such as Booking or Expedia.
What is your cancellation policy?
REFUNDABLE RATE Upon booking your card is authorized for the first night of your reservation. Guests have up to 24 hours prior to check-in to cancel or change their reservation at no charge. After that time, the guest’s card will be charged the full amount of the reservation, and is not refundable. All changes are subject to availability. NON-REFUNDABLE RATE Upon booking your reservation will be charged in full and is NON-REFUNDABLE. Guests may change the dates of their stay up to 24 hours prior to check-in. All changes are subject to availability. Please note that all reservations are subject to the taxes and fees below. Amenity Fee: $20 / day charge per reservation Tax: Tennessee Occupancy Tax (7.25%), State Tax (7%), City Tax (4%), and Memphis Tourism Fee ($2.00 per night) Please read the listed policies carefully for any booking engines such as Booking or Expedia.
What is your pet / service animal policy?
At our hotel, we only accept ADA service animals. We have a strict policy that restricts pets other than certified service animals. We appreciate your understanding and compliance with this policy to ensure a comfortable and enjoyable stay for all our guests.
Is smoking allowed on the property?
We are a non smoking property. Smoking, vaping and the use of electronic cigarettes is not permitted in rooms or common areas, or on balconies. Smoking is permitted in designated outdoor areas only.
Do you offer a Military or AAA discount?
We do not offer a Military or AAA discount, however we are currently offering a 15% discount on our rooms rates when you book with us directly. We accept online reservations here: https://readingvitalityhotel.com/book-now/
Can I request housekeeping?
During your stay, we provide a complete room refresh on the third day. Additionally, you can request fresh sheets, towels, or room cleaning anytime through our Virtual Concierge. We are committed to ensuring your comfort and satisfaction throughout your visit, and will fulfill your requests promptly. Feel free to reach out whenever you need assistance or wish to enhance your stay.
Can I pay cash for the room charges or security deposit? Can I pay when I get there?
We kindly inform you that we do not accept cash for security deposits or room charges. Only credit or debit cards are accepted as payment methods. Additionally, please note that payment upon arrival is not allowed. Your security deposit will be processed through the online check-in link, which you’ll receive 48 hours prior to your arrival. It is required to be completed by 4 PM on your check-in date. Thank you for your understanding and cooperation.
Are children allowed?
Yes, we do allow children at our hotel when accompanied by an adult over the age of 18. We welcome guests of all ages and strive to provide a family-friendly environment for an enjoyable stay.
What is the check in process?
Our online check-in process is quick and easy. Here are the steps to follow:
1. Confirm your phone and email to receive a 5-digit authorization code.
2. Enter the code on the check-in page.
3. Upload a picture of your ID and a selfie in landscape mode.
4. Enter a credit card for the security deposit and any additional options.
5. Online check-in is mandatory to receive your digital room key.
We look forward to welcoming you soon!
Do I have to arrive by 4PM?
The check-in process must be completed ONLINE, not in person, by 4 PM. You do not need to physically arrive at the hotel by 4 PM. Instead, you will receive your online check-in link via text and email 48 hours before your arrival. Once you’ve completed the online check-in, you will receive your digital key by 4 PM on the day of your reservation. Feel free to arrive at any time after that. If you wish to arrive early, you can purchase a 1 PM early check-in through the link provided. We look forward to providing you with a seamless and enjoyable stay. If you have any questions or need further assistance, do not hesitate to reach out. See you soon!
How old do you have to be to check in?
You must be at least 18 years old to check in to our hotel. We look forward to welcoming you and ensuring you have a pleasant stay with us!
Why do you require a scan of my ID and picture of myself?
We utilize the photos of yourself and your ID to verify your identity and match to the credit card provided and the name on the reservation. This process allows us to issue your digital key so you may arrive directly to your room.
What is the earliest I can check in?
Our standard check-in time is 4 PM. However, we offer a guaranteed early check-in option at 1 PM for a fee of $20, subject to availability. To secure this option, you can purchase it through the pre-check-in link, which will be sent to you 48 hours before your arrival. Once confirmed, you will receive your room key prior to the 1 PM early check-in time. Enjoy the convenience of an early start to your stay!
What's the latest I can check in?
We ask that you complete your online check-in by 4 PM on the day of your arrival. If you are delayed and unable to complete the online check-in on the day of your arrival, please contact us so we can hold your room for you. Once completed and you have received your digital key, you may arrive to your room any time. We’re here to make your check-in process smooth and convenient. Enjoy your stay!
How do I check out?
To check out, simply scan the check-out QR code located in your room by the designated check-out time. Once done, your security deposit will be released after your room is cleaned, and you will receive a final folio via email. It’s a hassle-free process that ensures a smooth and efficient check-out experience. Safe travels!
What's the latest I can check out?
Our standard check-out time is at 11 AM. However, we offer a 1 PM late check-out option for a fee of $20. On the day of check-out, you will receive an auto text at 9 AM, reminding you of check out time and offering the late check out option. If you reply Yes, your room key will be extended until 1 PM, and the $20 fee will be charged to your card on file. You may always contact our Virtual Concierge at any time to add this to your reservation. Enjoy the extra time for a more relaxed check-out process.
Can you put flowers, champagne, or balloons in the room?
While we are unable to order or place items in your room, you are welcome to have items delivered directly to your room after your arrival. There are numerous local florists and delivery services available for your convenience. If you’d like a specific recommendation, feel free to let us know, and we’ll be happy to assist you.
Can I have a package delivered and held for me upon arrival?
When ordering any packages, please ensure they are addressed to your room number and delivered within your reservation dates. Ship packages to the following address: 2625 Thousand Oaks Blvd Memphis, TN 38118 Kindly note that the hotel cannot be held responsible for any incidents that may occur with the packages during shipping or handling at the hotel. Your cooperation is appreciated, and we strive to provide a secure and pleasant stay for all our guests.
Do you have a rollaway bed or cot?
No, we do not offer cots or rollaway beds at our hotel. We apologize for any inconvenience this may cause. If you have any other questions or need assistance with anything else, please don’t hesitate to let us know. We are here to ensure you have a comfortable stay.